Website Terms
These terms govern your use of this website and outline how we handle enquiries and work. The website is operated by J V Plumbing & Heating Limited, trading as Videtta (“we”, “us”, “our”), company number 08745975, registered office Clarence House, 35 Clarence Street, Market Harborough, Leicestershire, LE16 7NE (VAT registration number 387641261).
By using this website you accept these terms. If you do not accept them, please do not use the site.
Using this website
You may use this website for your own personal, non-commercial purposes and to enquire about our services. You agree not to:
- use the site in any unlawful or fraudulent way;
- attempt to gain unauthorised access to the site or its systems;
- copy, republish or redistribute our content without our permission; or
- submit false information through our forms.
The content, design, text and images on this site are owned by or licensed to us and are protected by intellectual property law. Third-party names and logos (for example Worcester Bosch, Gas Safe and Which?) belong to their respective owners.
Our content is information, not advice
We try to keep the information on this site accurate and up to date, but we provide it for general guidance only. It is not professional advice for your specific situation, and you should not rely on it as such. Always get a proper assessment for your own home before making a decision.
Quotes, prices and work
- Nothing on this website is a binding offer or a fixed price. Prices are given as “price on application” — we provide a quote after understanding what you need.
- Any quote we give you is based on the information available at the time and is valid for 14 days from the date we issue it, unless we tell you otherwise.
- A contract for work is formed only when we and you agree it separately (for example, when you accept a written quote), not by your use of this website.
- Where we carry out gas work, it is done by Gas Safe registered engineers to the applicable standards.
Accreditations
We describe ourselves as Worcester Bosch Partners, Which? Trusted Traders and Gas Safe registered. These reflect genuine accreditations; where a manufacturer guarantee or scheme applies, its own terms and conditions govern it.
Finance
If you ask about spreading the cost of work, finance is arranged through TradeHelp Ltd and is subject to status and a credit check. The full regulated details appear at the foot of every page. Finance is not provided by us, and this website does not constitute financial advice.
Links to other sites
Where we link to other websites, we do so for convenience. We are not responsible for the content or practices of those sites.
Our liability
We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. Subject to that, we are not liable for any loss arising from your use of, or inability to use, this website, or from reliance on its content. Nothing in these terms affects your statutory rights as a consumer.
Availability
We aim to keep the site available but do not guarantee it will always be accessible or error-free. We may change or withdraw content at any time.
Governing law
These terms are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales.
Changes and contact
We may update these terms from time to time; the date at the top shows when they were last updated. To contact us, call 07821 301287 or email jordan@videtta.co.uk.